Returns & Exchanges
At PNG Jewellers, we ensure your satisfaction with a seamless 15-day return and exchange policy for all our exquisite fashion jewelry collections. Whether you seek a different size or a complete refund, we are committed to providing a transparent and hassle-free post-purchase experience.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.
Quality Inspection
Ensure the jewelry is in its original condition with all security tags, certificates, and packaging intact for our team to authorize the return.
Complimentary Pickup
Once approved, our logistics partner will schedule a secure pickup from your doorstep at no additional cost to you.
Refund Processing
After a successful quality check at our facility, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing